Call Center Agents are the voice of Comium, delivering fast, friendly, and reliable support to our customers. The role involves handling service inquiries, providing accurate information, promoting Comium products and services, and ensuring every customer interaction builds trust and loyalty.

Customer Care Agents play a key role in creating exceptional customer experiences at Comium. They handle customer inquiries and complaints with professionalism and empathy, promote Comium services, and work to ensure long-term customer satisfaction.

• Identify and secure high-impact partnerships (banks, utilities, and large corporate entities).
• Develop and execute a market entry strategy for untapped regions and demographics.
• Analyze competitor offerings to ensure ComCach remains the preferred wallet solution.
• Negotiate commercial terms and lead the onboarding of B2B partners.

• Strong networking skills.
• 3–5 years in FinTech/Banking BD.
• Proven track record of hitting aggressive growth targets.

• Lead the “boots-on-the-ground” effort to sign up new merchants to the ComCach ecosystem.
• Develop marketing collateral and localized campaigns to drive merchant brand visibility.
• Train merchants on how to use the ComCach system effectively.
• Monitor merchant transaction volumes and implement retention strategies.

• Excellent sales pitch skills.
• Experience in merchant acquiring or FMCG sales.
• High mobility.

• Perform daily reconciliation between the ComCach core system, bank statements, and partner ledgers.
• Ensure timely settlement of funds to merchants and partner institutions.
• Investigate and resolve transaction discrepancies or failed payments immediately.
• Optimize automated reconciliation workflows to reduce manual errors.

• High attention to detail.
• Proficiency in Excel/SQL.
• Experience in payment processing operations.

• Act as the primary liaison with Central Bank auditors and regulatory bodies.
• Review and update AML (Anti-Money Laundering) and KYC (Know Your Customer) protocols.
• Conduct periodic internal audits of all departments to mitigate operational risk.
• Prepare and submit mandatory regulatory reports on time.

• Deep knowledge of local financial regulations.
• CIA/CAMS certification preferred.
• 5+ years in audit/compliance.

• Register new users on the ComCach app in high-traffic areas (markets, bus stations, etc.).
• Verify user documentation for KYC compliance during the onboarding process.
• Meet or exceed daily and weekly account opening targets.
• Educate new users on how to “Cash-In” and use wallet features.

• Provide multi-channel support (Phone, WhatsApp, Social Media) for ComCach users.
• Assist users with password resets, failed transactions, and account upgrades.
• Document common pain points to provide feedback to the Product team.
• Maintain a high First Call Resolution (FCR) rate.

• Patient communication style.
• Fluency in local languages.
• Ability to handle high-pressure situations.

• Process accounts payable/receivable and manage the general ledger.
• Assist in the preparation of monthly, quarterly, and annual financial statements.
• Manage payroll and tax filings in accordance with local laws.
• Monitor budget variances and report them to management.

• Degree in Accounting/Finance.
• Experience with ERP software.
• High integrity.

• Monitor server health and database performance to prevent downtime.
• Implement and maintain cybersecurity protocols to protect user data.
• Manage hardware, networking, and internal software tools for all staff.
• Execute the Disaster Recovery Plan (DRP) and regular system backups.

• Experience in Linux/Cloud environments.
• Networking certifications.
• Proactive approach to system maintenance.

• Close sales deals and achieve sales targets.
• Build strong relationships with existing customers.
• Identify upselling and cross-selling opportunities.
• Resolve customer complaints and issues promptly.
• Address customer queries and concerns.
• Analyse sales data to identify trends and opportunities.

• 2 years’ experience in Sales role.
• Excellent communication skills and selling techniques.