Human connections have always been at the center of our reality, and so new platforms and tools are created using innovative technologies in order to serve that goal. We, at Comium work in favor of making communications ever convenient for our subscribers, by offering cutting-edge telecom services using the latest technologies and discoveries in the field. As the world keeps evolving and new trends and discoveries are happening by the minute, we promise to stay up to the beat by upgrading our services and boosting our pace to offer you the best telecom services in The Gambia, backed by our professional team of experts.
About Comium
Offering mobile and fixed wireless telecom services in the Gambia since 2007
Mission
- Deliver reliable network and customer experience.
- Provide simple and affordable products for everyone.
- Maintain nationwide network coverage.
- Continue investing in cutting-edge technologies to enhance connectivity and digital services.
- Foster a culture of integrity, innovation, and continuous improvement.
- Create sustainable value for customers, employees, shareholders, and communities.
Vision
To be The Gambia’s preferred provider of mobile and digital telecom services, connecting people to what matters most through seamless, reliable, and life enhancing experiences.
Products & Services
Our products are here to connect you to the ones you love, with affordable prices and the most attractive bundles in the market.
Join Comium
The Gambia’s pioneering telecom for nearly about decades — and grow with a team of experts delivering cutting-edge services powered by the latest technologies.
COMIUM
Call Center Agents are the voice of Comium, delivering fast, friendly, and reliable support to our customers. The role involves handling service inquiries, providing accurate information, promoting Comium products and services, and ensuring every customer interaction builds trust and loyalty.
Customer Care Agents play a key role in creating exceptional customer experiences at Comium. They handle customer inquiries and complaints with professionalism and empathy, promote Comium services, and work to ensure long-term customer satisfaction.
The IREG Roaming Team Leader is responsible for end-to-end ownership of IREG operations, including IREG testing, troubleshooting, Huawei core configuration validation, and 24/7 operational support for inbound and outbound roaming services.
The role includes hands-on technical responsibilities as well as L1 team leadership, ensuring service stability and compliance with GSMA IREG standards. This is a purely technical and operational role, with no commercial or contractual responsibilities.
IREG Operations & Technical Ownership
- Take full responsibility for IREG operations for Comium (Inbound & Outbound)
- Conduct and support IREG testing and troubleshooting with roaming partners
- Prepare and maintain IREG project technical documentation, test plans, and sign-off reports
- Perform post-launch quality testing on a regular basis to ensure service stability
Core Network & Huawei Expertise (Plus)
- Actively monitor and analyze SS7 and Diameter traces
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Perform configuration validation and troubleshooting on Huawei core network elements, including:
- HLR / HSS / UDM
- STP / DRA
- Validate roaming behavior related to authentication, routing, APN resolution, and session establishment
24/7 Operations & Team Leadership
- Lead and manage the L1 IREG support team on a 24/7 basis
- Act as the primary escalation point (L2) for roaming-related incidents
- Coordinate with internal technical teams and external partners to ensure rapid issue resolution
Monitoring & Performance Management
- Monitor daily signaling usage, IPX bandwidth consumption, and roaming traffic patterns
- Monitor voice interconnect routes related to roaming and sponsored eSIM traffic
Cross-Team Coordination
- Coordinate closely with internal teams and external roaming partners based on priority plans
- Maintain updated contact matrices for fast escalation and incident handling
- Work closely with the IT / OCS team / Commercial Roaming Manager to understand and support implementation of CAMEL logic requirements
IREG Domains
- Voice (where applicable)
- SMS
- Data
Protocols & Interfaces
- SS7 (MAP)
- Diameter (S6a, Gy)
- GTP-C / GTP-U (operational validation level)
Tools & Systems
- Wireshark / tcpdump
- Huawei core network management tools
- Signaling and IPX monitoring platforms
- Strong hands-on experience with IREG testing and roaming operations
- Proven experience with Huawei core network environments
- Solid understanding of international roaming signaling flows
- Ability to analyze and troubleshoot SS7 / Diameter traces
- Experience leading or coordinating 24/7 operational support teams
- Experience working with IPX providers, roaming hubs, or sponsored IMSI environments
Contact Us
Get in Touch!
Comium Headquarters
27 Kairaba Avenue
Pipeline,KSMD
Banjul-The Gambia
Number
Tel: +220 6 601601
Fax: +220 6 601602
Our Showrooms Locations
You are welcome to visit any of our shops to enquire about any product, service or offer.
Showroom Locations
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